Frequently Asked Questions

About Us

Welcome to HeartlandMusic.com! You'll find all of your favorite Heartland Music titles right here. And like our name says, we bring good old-fashioned music at good, old-fashioned prices right to your door. Whether you love country, rock 'n' roll, pop, easy listening, folk or all of the above, we bring you the original hits by the original artists so you'll hear your favorite music just the way you heard it the first time. At Heartland Music, we hand-pick each collection to offer you the biggest hits from the best-loved artists, choosing from titles you've see on TV to collections that we've created just for our customers - no filler, just the songs you remember and love! It's a Heartland Music tradition.

Contact Us

By Telephone

888-379-0001

630-919-2245

Monday - Friday, 8a - 7p CT

Saturday 9a - 5p CT

By Fax

630-775-0234

By Email

Click Here to send us a message

We'll respond as soon as possible, usually within 24 hours

By Mail

Reach our customer support via the US Postal Service:
HeartlandMusic.com
PO Box 842
Itasca, IL 60143-0842
USA

Returns and Defective Items:

Eligibility

Items must be returned in the same condition received. All returns must be postmarked within 30 days of shipment. Merchandise can only be returned in cases of defect, damage or if the item was different than described. When writing to Heartland Music to arrange for its return, please be as descriptive as possible regarding the problem with the merchandise.

Return Postage

Shipping and handling charges for returning orders are borne by the buyer, unless

• we made an error with your order
• the item was defective or
• the product was damaged in shipping

Return of Merchandise

To ensure the safe return of the merchandise, items valued at over $75 must be returned to Heartland Music with a traceable shipping service. If the order is valued at $100 or more, insure the shipment for the value of the merchandise and ship your return with a signature shipping service. For items below $75, we suggest USPS delivery confirmation service.

Sending the return via a trackable shipping method protects you in the event Heartland Music doesn't receive an item.

Note that Delivery Confirmation through the U.S. Postal Service does not offer a signature service.

Return Address

Heartland Music Returns
17822 Gillette Ave STE A
Irvine CA 92614
United States

Please include a note containing:

1. Your Order Number
2. Your Name/Email Address
3. Reason For Return

Import Product Notes

Please note that some imported items are shipped without plastic wrap. This is standard packaging process used in many countries outside of the USA. Please be assured that the merchandise you receive are NEW unless otherwise noted. In the event an item is found to be damaged or defective, the item will be replaced with a like title. We do not substitute for another item. If the item is of limited quantity or cannot be replaced, we will credit your account upon receipt of the defective merchandise.

Stock Images, Rare Packaging

Product photographs are stock images and may not necessarily represent the current version of title. We do out best to maintain an accurate image database, but products are often re-released using the same UPC with slightly different packaging. It is unlikely we would be stocking an out of print limited edition CD with a special cover. Chances are that the item has been released with a different packaging.

Shipping Rates:

* Heavyweight

• Heavyweight is a surcharge for items that weigh more than one pound.
• We reserve the right to cancel any heavyweight order to an international destination, US territory, or APO.

Shipping Methods

USA Orders

Are generally shipped via the US Postal Service and will be delivered by your local mailcarrier. We use DHL/Globalmail to expedite your package and speed delivery times. This means that your package is flown to the nearest USPS hub and injected into the US Postal Stream as close to your final destination as possible.

Other Shipping Methods are also available during checkout

Overnight and 2nd Day US Delivery

Applies to 1st shipment only. Backorders will ship via regular US Postal Service mail

Non-USA, International Orders

Are generally shipped via Expedited airmail in conjunction with DHL/Globalmail and your local postal service. Your package is delivered by your regular postal worker. DHL/Globalmail helps us expedite delivery by flying your package closer to your destination before injecting the mail into the postal stream.

Other Shipping Methods are also available during checkout

Please be prepared to pay the Customs Duty your country charges. We are not and can not be responsible for what your country charges. We do not declare packages at less than paid value and we do not make special accommodations such as opening your package and only shipping discs.

International Shipping Countries

What Countries?

The following countries are currently available for shipment of goods: Argentina, Australia, Austria, Belgium, Canada, Chile, Czech Republic, Denmark, Finland, France, Germany, Greece, Hong Kong, Hungary, Iceland, Ireland, Israel, Italy, Japan, Liechtenstein, Luxembourg, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Spain, Sweden, Switzerland, Taiwan, Turkey, United Kingdom, United Kingdom, United States of America

My Country is not listed

While this list will grow in the future, we are currently only doing business with the above locations and will no longer ship to other non-listed countries.

Non-Exportable Items

What Is This?

Some of the items we carry have export restrictions placed on them. We cannot ship them to addresses outside of the United States. They are identified on search results, product details, shopping cart and checkout screens.

My Address Is Outside of the United States

Unfortunately, you will not be able to complete your order without removing these items from your shopping cart. We apologize for any difficulty this causes you.

My Shipping Address is in the US

This does not affect you. All products on this site are available for your purchase.

Payment:

Accepted Forms of Payment

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Credit Card Charge

Your Credit Card will only be charged for items that have shipped

Sales Tax:

California and Illinois Residents

Orders shipped to the states of California and Illinois will be charged sales tax on the order total (items + shipping & handling)

California charged at 8.00%, Illinois 6.25%

Privacy Policy

Click here to view the full Heartland Privacy Policy

Opt-Out

To stop receiving future mailings or emails from Heartland Music or to ask that your mailing or email addresses not be made available to other companies, please contact us using one of the methods above. Please understand that even if you opt-out of future mailings or emails, on your acceptance of third party company offers on our web site, Heartland Music will still share your contact and billing information. This policy is not intended to confer, and does not confer, any rights or remedies.

Security

To protect your personal information HeartlandMusic.com uses SSL encryption, which is the Internet-approved standard in security. Any personal information you disclose is sent over our secure server. All Heartland Music customer information is stored on an on-site server protected by a firewall and cannot be accessed via the internet. Heartland Music does utilize "cookies" to aid in recognizing repeat visitors. This information is completely anonymous, Cookies do not reveal your identity. The only personal information collected by Heartland Music is that which you voluntarily provide when making a purchase or requesting a catalog or newsletter.

Minimum Browser Requirements

Internet Explorer 7
Safari 4
Firefox 4
Chrome 7

Why Shop At Heartland?

Unlike most other sites, we stock all our product in our own warehouse. We do not rely on anyone else to get your instock order out the door. Single item orders are picked, processed and packaged in a matter of hours, not days. Multiple-item orders are hand-packed and usually out the door in a day or so.

CD Information:

We source brand new, genuine music CDs from all across the globe. We feature the world's most extensive selection of Music titles in CD, SACD and Vinyl LP formats. Our Import CDs often have different track listings than their domestic US counterparts.

DVD Information:

The majority of our DVD's are Region 1 / NTSC DVD's. This means that the DVD's are only able to play on DVD players made within the United States and Canada. We also stock some specialty DVD's that may be another Region than Region 1 and in PAL format, to play these DVDs you will need a compatible DVD player. For more information on DVDs, HD DVDs and Blu Ray, there's a great DVD FAQ compiled by the people at the usenet group rec.video.dvd. It's updated frequently and covers almost everything there is to know about the DVD format. It is found at: http://dvddemystified.com/dvdfaq.html

Order Processing/Shipping:

Our sophisticated warehouse utilizes the latest technological innovations to help ensure your order is out the door the same day we get it. Near-perfect accuracy is guaranteed by our computerized picking lists, handheld barcode scanners and barcode driven sorting machines. Our team of highly motivated employees watch over the entire process every step of the way.

Other Info

Search Help: I Can't Find What I Am Looking For

Please See Our Search Help Page

30 item limit for individual products

Heartland Music does limit the number of items for an individual product that can be purchased to 30.

Products displaying Item Currently Unavailable

Products displaying Item Currently Unavailable are out of stock at our vendor warehouses and unavailable until further notice.

Concerning images, or product descriptions

We try our best to provide up-to-date images and descriptions but occasionally make errors. In most cases the only information we have available on a given title is what we have listed. If the image we show is different than the description, please let us know before you buy. We don't want you to be disappointed when you receive something other than what you thought you purchased.